XYZ Company
123 XYZ Way ● New York City ● NY ● 12345
(123) 555-0000 ● Fax (123) 555-0001
February 1, 20xx
To Whom it May Concern:
I've been Holly Smith's manager for over eight years. While
I wish her only the best and fully understand that she must
advance her career, I'm truly sorry to see her go. It
has been a pleasure having her on my team.
Holly is a professional technical writer of the highest
caliber, who meticulously researches, formats, edits and
proofs her documents.
I've received many compliments from customers who rely on
Holly's documentation. Management and personnel in
tech support, engineering, technical training, and other
departments praise her work.
Holly is an innovative self-starter, who rarely needs supervision.
She is punctual and typically exceeds expectations. She
handles pressure well, and will voluntarily work overtime
and take work home to meet a deadline.
For example, we received a rush order from one of our customers
for a complex product modification, including critical user
documentation. Holly not only made the extremely tight
deadline, but beat it; yet she still produced a stellar,
technically-accurate addendum for the standard user manual.
Sales, marketing, training and engineering were quite pleased
with Holly's performance in this crunch. Even our CEO
was impressed, and our customer was ecstatic. This
is just one example among many of Holly's superior skills
and admirable work ethics.
Holly is an invaluable asset to any technical communications
department, and I highly recommend hiring her. If you'd
like to discuss her attributes in more detail, please don't
hesitate to contact me.
Sincerely,
[Signature]
John Doe
Manager, Technical Communications
Ext. 245, jdoe@xyzco.com
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